Privacy Policy for Communication (Text, Email, Phone, and Website Use)


Effective Date: 18 June 2025
True North Compassionate Care
Website: www.truenorthcompassionatecare.com
Privacy Policy URL: https://truenorthcompassionatecare.com/privacy


At True North Compassionate Care, we are committed to protecting your privacy in all forms of communication—whether it’s through text messages, phone calls, emails, or the use of our website, www.truenorthcompassionatecare.com . This policy outlines how your information may be collected, used, and protected.



1. What This Policy Covers

This Privacy Policy applies to:

  • Text messages (SMS/MMS)
  • Emails
  • Phone calls and voicemail messages
  • Information collected through our website


2. What Personal Information We Collect

We may collect:

  • Name, phone number, email address
  • Communication preferences
  • Message contents and interaction logs
  • Website usage (via analytics tools)
  • IP address and device/browser data


3. How We Use Your Personal Information

We use your information to:

  • Coordinate chaplain visits
  • Offer spiritual and emotional support
  • Respond to your questions and requests
  • Provide care and resource referrals
  • Improve our website and services
  • Ensure quality assurance and internal record-keeping


4. Who We Share Personal Information With

We do not sell your personal information. We may share it with:

  • Trusted vendors (e.g., texting or email platforms), under confidentiality agreements
  • Emergency contacts or medical professionals, when appropriate
  • Regulatory or legal authorities if legally required


5. SMS Communication Terms

By providing your phone number, you consent to receive SMS messages from us. Message types may include:

  • Appointment reminders
  • Care coordination messages
  • Service alerts and notifications

Messaging frequency may vary. Message and data rates may apply.
To opt out at any time, text “STOP.”
For help, text “HELP” or visit  www.truenorthcompassionatecare.com.

SMS consent is not shared with third parties or affiliates for marketing purposes.


 

6. Consent and Opt-Out

You give consent by initiating communication with us.
You may opt out by:

  • Replying "STOP" to a text
  • Clicking "unsubscribe" in emails
  • Contacting us through our website


7. Website Use and Tracking

We collect limited website data using tools like Google Analytics to track anonymous visitor activity (e.g., browser type, pages viewed, etc.).


8. Security

We protect your data through secure platforms and restricted staff access. However, standard email and SMS are not encrypted, so avoid sharing sensitive information.


9. Record Retention

We retain communications for up to 3 years unless required longer for legal or care continuity reasons.


10. Your Rights

You may:

  • Request a copy of your data
  • Ask for corrections or deletions
  • Withdraw communication consent

To exercise these rights, email help@truenorthcompassionatecare.com.


 

11. Updates and Accessibility

We may update this policy at any time. The current version will always be available on our website.

Best Practice Note:
We include a link to this privacy policy in the footer of every webpage and near any form collecting personal info or SMS consent.


 

Contact

Rich Brown / Owner
True North Compassionate Care
Phone: 864-214-2600
Email: rich.brown@truenorthcompassionatecare.com